Friday afternoon...waiting

Our inquiry has not been handled to our satisfaction. Service for our dishwasher was supposed to be moved today, this afternoon and no one has shown up.

Because our dishwasher flooded on Wednesday afternoon after a service repairmen temporarily "fixed" it on Monday. We had an inch of water on our first floor and it's leaked into our basement and the carpet and floors of several rooms are damaged.

We pulled everything out of our basements room in expectation of your service person being here to both (1) fix our dishwasher and (2) prepare our report on the damage to our house.

My daughter's 7th birthday party is tomorrow....with no dishwasher and a finished basement that is a mess.

Is Sear's actually capable of completing a successful service call...after 5 weeks?

We were promised that someone would come by today to fix the dishwasher and to access the water damage in our basement.  It's 4:20 now and no one's come by and I've had no messages from Sear's Appliance Repair.  We are part of their appliance insurance program...we join each year.  I'm not sure it's worth 6 weeks of no dishwasher though.

Sears Follow-up #3

From Sears:

The purpose of my email is to follow up with you to ensure that your inquiry has been handled to your satisfaction. I understand that the service of your dishwasher has been moved to a time (Friday afternoon) that is more suitable for you and that Carrol will review you file further once service has been completed.

Sears Follow-up #2

From Sears:

...there is a service call scheduled for Friday morning. The service branch is now closed. I will call tomorrow to see if the service can be moved to the afternoon. The parts are going to be installed during this service call.

I will email tomorrow once I have a response from the service branch.

Sears Follow-up

From Sears:

Good afternoon.  I'm so sorry to hear about the issues with your dishwasher and that we have not been able to solve this for you.

We would very much like the opportunity to rectify this situation with you as soon as possible.

Could you please forward me your home telephone number so that we can access your file.  I was unable to access your file with the cell phone number listed in your email.

Thank you, I look forward to hearing from you soon.

Sears Follow-Up with Twitter

After 5 weeks and 5 service repair people, I've tracked down Sears on Twitter in hopes of some help. Here's a direct message I've just received:

SearsCA

Hi. My name is Will. Contact me and I will help escalate your issue. 416-941-4064 or will.XXX@sears.ca

I wrote the following:

Please do anything you can to help.  A Sears repairmen was here on Monday afternoon for our dishwasher and we had an inch of water in the kitchen this morning.  The floor and carpet in our finished basement are all soaked.  We're hoping for no permanent water damage and mold in the basement. I work at home so my workday has been shot.

The dishwasher broke on Thanksgiving in October and 5 repairmen have been here and no one's been able to fix it.  This morning it flooded the house.  I've been told someone is coming this Friday to fix it with the right part, but I've been told that already 5 times in the past 5 weeks. 

My faith is Sears repair has been lost.

Repairman #5

Repairmen number 5, from Sears Appliance Repair, arrived today.  He pulled out the dishwasher...I'm not sure anyone did that before.  A piece that manages the waterflow seemed dirty and was causing the water to backup so that dishwasher thinks it's overflowing.  He cleaned the piece and put a piece of tape over the hole that causes the machine to overflow and then turn itself off.  He says the machine will run now as usual and that we shouldn't worry about it overflowing.