Monday, November 30, 2009

Monday Update #2

We were reassured this afternoon by 2 or more Sears representatives that someone would be by the house today to repair the dishwasher and to make a report regarding the damage to our house.  No one has showed up. 

I also don't understand how a repair person can make a report regarding damage to the house. How is a repair person a qualified home inspector?

I'm at a loss here.  We're now going on 51 days without a dishwasher although we've paid for the year for the Sears Home Central program.  "Satisfaction is guaranteed or your money back"?  We've lost much more than money due to Sears' empty promises and lack of service.
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6 comments:

  1. UnknownNovember 30, 2009 at 4:06 PM

    This is the email response that we just got when I sent the emailed back:

    "I am out of the office from 11/30/2009 04:25 PM until 12/02/2009 01:00 PM."

    ReplyDelete
  2. UnknownNovember 30, 2009 at 4:16 PM

    Here's a new update for today...even though we've asked Sears to use my phone, my husband just got a phone message from the repair person saying that he's lost. We can't call him back because the phone he called has blocked incoming calls. The message was left at 7 pm and Sears said that he'd be here between 4 and 6 pm. Is this a joke!?

    ReplyDelete
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